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Process One™ is a fully integrated end-to-end Computer Security Incident Response Team (CSIRT) Case Management Solution (CMS). Process One™ empowers your CSIRT Program with advanced capabilitie s necessary to enforce corporate policies and procedures, and fortify your overall security posture.
  • Deliver a business solution rather than a software tool.
  • Establish a CSIRT Program. If one exists it needs to be documented to meet all requirements.
  • Develop a CSIRT process guide and incident workflows and playbooks
  • Configure  Process One to your processes and workflows.
Guiding Principles:
  • Configured  to your specific  enterprise processes
  • Enhanced collaboration (automatic notifications, approvals, alerts, data sharing)
  • Enterprise Integration
  • Playbook (workflows) automation
  • Highly secure platform
The Knowledge Advantage:
ACM Business Solutions leveraged decades of expert knowledge and real-world experience in Security Management, Governance, Risk Management  and Compliance , with extensive practical competence in enterprise Computer Security Incident Case Management. Their expertise has gone into defining best practices for resolution work-flows (Playbooks) for frequent incident types. Combine with this is the flexibility of the product to meet the requirements specific to your company and industry.
Key Features:
  • Pre-packaged with a default set of incident categories and associated playbooks
  • Executive dashboards
  • Configurable incident types, impact parameters, playbooks, workflows, team structures, oriented,  data exchange forms, SLAs and roles
  • Help desk/ SIEM integration
  • Enterprise security, email and chat integration
  • Chain of Custody tracking
  • Time and Cost Accounting
  • Loss of Equipment processing
  • Rich set of reports
  • Designed to handle Privacy, Policy variances and other Compliance issues.
Technical Architecture:
  • Microsoft .NET platform with SQL server and Sharepoint foundation services
  • Web based client access
  • Microsoft LYNC integration for IM collaboration.
  • Flexible process and data architecture
For more information including pricing and availability, please contact:
Peter A. Tomasello
Tampa, FL 9
Tony Poplin
Charlotte, NC
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